employee_profile

site :: the other blog in my life
How to be a Customer Service Ninja
Here’s a novel idea for you Verizon – why not just put a list of phone numbers for all your support centers and what they handle on your website? You could get rid of that customer frustration machine you’ve got answering the phone now, and you’d get much more efficient employees. They wouldn’t have to do the job the machine was supposed to do – route calls.
The Steelwood Chair - designed by Ronan & Erwan Bouroullec...

The Steelwood Chair – designed by Ronan & Erwan Bouroullec for Magis
This little chair is working hard for icon status. The above image is a production still from Gary Hustwits upcoming documentary on industrial design, Objectified . It also has 3 pages of this months Dwell dedicated to it.
My sandwich is shockingly good today

Doug Pfeffer
Developer : Boston
topics: HTML, Technology Industry, Ruby on Rails, Mobile, and Software
Cooking with Class

This was my favorite panel at ROFLCon

Walking across the harvard bridge towards the office.

Walking across the harvard bridge towards the office. Beautiful night in Boston.
What I did at work today
It’s been a week since we launched our new site, and I’ve been making updates, tweaks and improvements ever since. We launched with support for RSS importing, but honestly, I only tested it with my tumblr feed, so it was a little bit lacking. So, I spent my afternoon at work today beefing it up. Here’s what it looks like in our CMS.

It’s really cool to see Robert’s posts from flight404, and Justin’s from Bros Before Blogs getting pulled into the site, and without any editing, looking really good. Want an example??? I bet you do. Check out Robert’s Visualizing Radiohead post on barbariangroup.com and on flight404.
I made this cheesecake today, and it looked nothing like this...

I made this cheesecake today, and it looked nothing like this when I was done :( If it tastes good, I might attempt it once more this weekend.